How We Work
Understanding Business Requirements
The most crucial activity post-engagement which helps gather inputs to strategically plan
and filter a great customer support team that aligns with your business goals
Building The Team
Identifying the right people and building a great technical support team
that fits the support scope while matching the company culture is what we do here.
The “starter” team and our trainers sit together with your team to learn.
The “train-the-trainer” approach helps towards efficient knowledge transfer and training plans.
Regular reporting is what makes the engagement efficient and helps to maintain traction and visibility.
Periodic meetings are conducted with project manager and senior management to discuss the project health.
What we Do
Improve the quality of technical customer support.
- Incident Management
- Problem Management
- Data Center Operations
- End-user Support
- Vendor Escalations
- Knowledge Management and more…
Facts & Figures
Choice of Level 1 and/or Level 2 certified and experienced customer support executives and engineers who work 8 hours per day, 5 days a week and are shared between two companies.
Choice of Level 1, Level 2 and/or Level 3 certified & experienced customer support executives and engineers who work 8 hours per day, 5 days a week exclusively for your company.