How We Work

Understanding Business Requirements

The most crucial activity post-engagement which helps gather inputs to strategically plan
and filter a great customer support team that aligns with your business goals

Scope

Services

SLA's

Issues/Risks

Targets

Quality Control

Reporting

People

Culture

Building The Team

Identifying the right people and building a great technical support team
that fits the support scope while matching the company culture is what we do here.

Culture

Values

Technical Skills

Communication Skills

Support Hours

IT Infrastructure

Team Training

The “starter” team and our trainers sit together with your team to learn.
The “train-the-trainer” approach helps towards efficient knowledge transfer and training plans.

Systems

Support

Quality

Delivery

Feedback

Regular Reporting

Regular reporting is what makes the engagement efficient and helps to maintain traction and visibility.
Periodic meetings are conducted with project manager and senior management to discuss the project health.

Volumes

Analytics

KPI’s

Issues

Resource Planning

Appreciations

Celebrations

What we Do

Improve the quality of technical customer support.

  • Incident Management
  • Problem Management
  • Data Center Operations
  • End-user Support
  • Vendor Escalations
  • Knowledge Management and more…

Facts & Figures

Clients
Devices
Experience
Resources

View Plans

Semi-Dedicated Team

Choice of Level 1 and/or Level 2 certified and experienced customer support executives and engineers who work 8 hours per day, 5 days a week and are shared between two companies.

Dedicated Team

Choice of Level 1, Level 2 and/or Level 3 certified & experienced customer support executives and engineers who work 8 hours per day, 5 days a week exclusively for your company.

Let’s Build My Team

Don't take the word from us!